What is the worst possible outcome after a user makes a reservation in OpenTable? How would you improve it?

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Improve a Product

A framework to learn how to identify and provide ideas to improve a product.

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Improve OpenTable’s Post Reservation Experience

How would you solve the worst post reservation experiences an OpenTable user may have? How do you measure success?

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Improve Zillow

Imagine you are the site PM at Zillow. How would you improve Zillow?